After two days it still isn't resolved and I don't have the time to waste sitting on the phone with 'Microsoft support'. After being on the phone for another 30 minutes, I was told my issue was a 'known issue' and would be resolved in 24 hours. After calling back with a 'case number' I was transferred twice.

I spent 45 minutes on the phone with support, being transferred to three departments, before being disconnected. On top of that don't call their support unless your willing to waste at least a hour of your time. It isn't until you need to re-install that you realize you just wasted $200 because you can't track or pull the product key from the PC.

Too bad it is too late to do most people any good. Especially if you don't keep track from the beginning, yet they wont tell you that upfront. For smaller companies that just want to install their products for one set price instead of paying for a subscription (that would eventually cost more than it's worth considering there are other products that can do most of the same functions for free) they have made it almost impossible to track the actual product key. I'm not going to go into much of a rant, but they really need to rethink their approach to this process. Just to vent.MS has really 'screwed the pooch' with this one.

Ms office 13 price